Your purchase will usually appear as SP Aphra Luxe on your bank statement. Depending on your bank or card provider, our merchant location may also be displayed. No product names or details about what you purchased will appear on your statement.

Yes. Every Aphra Luxe order is personally packed in plain, unbranded external packaging with no indication of the contents inside. Products may remain in their original retail box, but your outer parcel is completely discreet and your privacy is always our priority.

We carefully select products made from materials designed for intimate use, and where silicone is used, we only source body-safe silicone. Comfort, quality and safety are always front of mind when choosing products for Aphra Luxe. Material details are listed on individual product pages where relevant, and we recommend following the care, cleaning and usage instructions provided with each product.

Most orders are packed and dispatched within 1 to 2 business days. Once your parcel is with Australia Post, delivery times will vary depending on your location and the shipping method selected at checkout.

Express Post is available for faster delivery, and tracking details will be provided once your order has been dispatched.

During peak periods or public holidays, delivery may take a little longer than usual.

Due to the intimate nature of our products, we’re unable to accept returns for change of mind once an item has been opened or used. Unopened and unused items may be eligible for store credit in line with our returns policy.

If your item arrives damaged, faulty or develops a manufacturing issue, please contact us and we’ll work with you to resolve it as quickly as possible. Your rights under Australian Consumer Law always apply.