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Dispatch & Shipping
We pack every Aphra Luxe order with care, discretion and attention to detail.
Orders placed before 2:00 pm AEST on business days are generally dispatched the same day. Orders placed after 2:00 pm, on weekends or on public holidays will be processed on the next business day.
During promotional periods, Christmas, public holidays or unusually high order volumes, dispatch may take a little longer. We recommend ordering early during peak periods to allow sufficient time for both processing and delivery.
If there is an unexpected delay with your order, we’ll do our best to keep you informed.
Discreet Packaging
Your privacy matters to us. All Aphra Luxe orders are sent in plain, discreet packaging with no indication of the products inside.
Shipping labels and outer packaging are designed to keep your purchase private.
Shipping Within Australia
Aphra Luxe currently ships within Australia using Australia Post.
Standard and Express Post options are available where applicable, with shipping costs calculated at checkout.
All parcels are sent with tracking, allowing you to follow your delivery from dispatch through to arrival.
Delivery Timeframes
Delivery estimates begin once your order has been dispatched.
Australia Post delivery timeframes are generally:
These timeframes are estimates only and may vary depending on your location, peak delivery periods, weather, network disruptions or other circumstances outside our control.
Peak Periods & Holiday Shipping
During peak periods such as Christmas, Black Friday, major promotions and public holidays, both order volumes and Australia Post delivery networks may experience delays.
We recommend placing orders well in advance of the date you need them, particularly during November and December.
While Aphra Luxe will always aim to dispatch eligible orders as quickly as possible, delivery dates cannot be guaranteed once a parcel has entered the Australia Post network.
Where possible, customers needing an order by a specific date should select Express Post and allow additional time for processing and delivery.
Any seasonal cut-off dates or important Christmas shipping updates will be communicated on the Aphra Luxe website and social channels as they become relevant.
Shipping Promotions
From time to time, Aphra Luxe may offer complimentary or promotional shipping.
Any minimum spend, promotional conditions or eligibility requirements will be displayed on our website at the time of the offer.
Order Tracking
Once your order has been packed and dispatched, you’ll receive a shipping confirmation email containing your Australia Post tracking number and tracking link.
Tracking information may take a short period to update after your parcel has been lodged with Australia Post.
Incorrect Addresses & Failed Delivery
Please ensure your delivery details are correct before completing checkout.
If an order is returned to Aphra Luxe because an incorrect address was supplied, delivery was refused or the parcel was not collected, additional postage charges may apply before the order can be resent.
Delivery Delays
Once your parcel has been lodged with Australia Post, delivery delays may occasionally occur.
If your tracking appears significantly delayed or shows an issue with delivery, please contact our Customer Care team and we’ll assist wherever we can.
Damaged or Missing Parcels
If your parcel arrives damaged, or your tracking indicates that your delivery may be missing, please contact us as soon as possible so we can assist with the Australia Post investigation process.
Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.
Questions?
Need help with your delivery or order?
Our Customer Care team is here to help. Please contact us through the Aphra Luxe website or at info@aphraluxe.com.